Storm Sewer

The Storm Sewer crew inspects, flushes, vacuums, films and repairs the city’s storm sewer systems. The crew maintains and repairs catch basins and retention basins and remove blockages to creeks and streams. If you have problems or questions about the storm sewers, please contact the Service Department at (440) 716-4151 or email

Are You Having Storm and/or Sanitary Water Issues?

Identifying the Problem – Is this a Sanitary or Storm Sewer problem?  Click here

To report STORM water call the Service Department (440) 716-4151.
To report SANITARY water call the Waste Water Treatment Plant (440) 777-1881.
To report STORM and/or SANITARY water after hours call the Waste Water Treatment Plant (440) 777-1881.

When leaving a message please leave the following: name, street address, contact number and details about how the water is entering your home.

For definitions of terms often used for Sanitary and Storm Water: click here

Storm and Sanitary Codified Ordinances

The purpose of these chapters is to establish rules and regulations governing the treatment and disposal of sanitary water and maintenance of water flow within the city in order to protect the public health, safety and welfare.

Additional Resources

  • Sanitary Sewer Backup Cause & Prevention: Click on the link for basic information on the causes of sanitary sewer backups and general information on solutions that can be implemented to protect their property from sanitary sewer backups. Sanitary Sewer Backup Education
  • Low-Interest Disaster Loans: Click on the link below from the Ohio Emergency Management Agency, to view information on low-interest disaster loans that are available for individuals and business owners in Cuyahoga County. The Small Business Administration (SBA) will open a Disaster Loan Outreach Center in the City of Elyria, 320 North Gateway Boulevard 3rd Floor, Elyria, OH 44035. Individuals and business owners can meet with SBA loan specialists to fill out an application and discuss loan possibilities. Applications may also be filled out online or mailed in. For more information or to get an application, contact Laura Adcock at the Ohio Emergency Management Agency at (614) 799-3667 or go to
  • Potential Tax Relief for Residents Affected by Floods: The county has posted a link on its website to a form allowing residents to request a reduction in their property values based on damages to their homes. Any deduction in value would be reflected in the tax bill. Residents also must report any insurance money received for the damage. Residents interested in seeking a reappraisal of damaged property should complete an application at
  • Flood Clean-Up Information from the Board of Health: When flooding of an area has occurred, either due to heavy rains or sewer back-ups, important steps must be taken to assure the health and safety of individuals involved. It must be assumed during cleanup operations that all surfaces have been contaminated with potentially disease-causing organisms. This important assumption must be considered in decisions involving safety of personnel as well as what items may be salvaged and what must be discarded. Please visit for more information.
  • National Flood Insurance Programs:
  • To obtain specific information on how flooding can affect you, Cuyahoga County Board of Health-
  • The City of Westlake has a great document explaining the difference between Storm and Sewer Systems. Also included are proactive steps to help with flooding in the future. Please click here Sewer Storm compliments of the City of Westlake.

Additional Resources

Stormwater Codified Ordinances Reference Sheet

Residential Sewer Schematic

Easements and Swales Diagram

How to Manage Soakage Trenches

Where the Water Flows